The **NEIR portal at [neir.btrc.gov.bd](https://neir.btrc.gov.bd)** is BTRC's consumer-facing interface to the IMEI database. It's where you go to check status in detail, register new handsets, and handle foreign-phone flows. This walkthrough covers each part.

If you only need a quick IMEI status check, **SMS `KYD <IMEI>` to `16002`** is faster — see the [BTRC IMEI check guide](/blog/check-imei-from-btrc-verify-your-mobile-phone/). The portal is for everything else.

## What you can do on the portal

- **Check IMEI status** — full detail, not just yes/no.
- **Register a new handset** — upload purchase or import documents.
- **Foreign-phone registration** — the dedicated flow for returnees and visitors.
- **List devices on your NID** — see all handsets registered to you (up to 5 per NID).
- **Dispute a block** — for IMEIs flagged as cloned/stolen that you believe are mistaken.

You don't need an NID for plain IMEI checks (SMS works for that). You do need it for everything else.

## Step 1 — Open the portal

Go to **[https://neir.btrc.gov.bd](https://neir.btrc.gov.bd)** in any modern browser.

A few sanity checks:

- **HTTPS only.** The portal redirects HTTP to HTTPS. If your browser warns, check your system clock and DNS first; don't click through certificate errors.
- **The domain is `neir.btrc.gov.bd`.** Anything else (e.g. `neir-btrc.com`) is a phishing site — do not log in.
- **Office hours** — the portal occasionally goes into maintenance mode at midnight Bangladesh time. If you see a maintenance notice, try again in a few hours.

## Step 2 — Citizen Registration / login

From the homepage, click **Citizen** or **Registration** (UI changes occasionally; both lead to the same login).

You'll need:

- Your **NID** (National ID) number — 10-digit, 13-digit, or 17-digit, all formats accepted.
- Your **date of birth** as registered with the NID.
- A **Bangladeshi mobile number** registered to your NID (the OTP is sent here).

Enter the three, click **Send OTP**, get the 6-digit code via SMS, paste it in. Login is OTP-based on every visit — there's no persistent password.

## Step 3 — Check an IMEI

From the dashboard, click **IMEI Check**:

1. **Find your IMEI**: dial `*#06#` on the phone. You'll see two IMEIs on dual-SIM phones — pick the one you want to check.
2. **Enter the 15-digit IMEI** in the search field.
3. **Submit**.

The portal returns one of:

- **Registered** — legal import, permanent network access. Done.
- **Active but not in database** — the phone is on the network but in a per-handset grace period. Register before it expires.
- **Blocked** — flagged as cloned, counterfeit, or reported stolen. Cannot register; only path is the dispute flow.

Take a screenshot for your records — useful when selling a phone or filing warranty.

## Step 4 — Register a new handset

If the status is "active but not in database" or you bought a phone the seller didn't register:

1. From the dashboard, click **Register Device**.
2. Enter the **15-digit IMEI**.
3. Pick the **acquisition type**:
    - **Bought in Bangladesh** — needs Mushak (VAT) invoice + importer BIN.
    - **Brought from abroad (personal)** — passport bio + entry stamp + airline/shipping doc.
    - **Gift from abroad** — gifter's passport + customs declaration + relationship proof.
4. **Upload documents** (PDF, JPEG, or PNG up to 5 MB each).
5. Review and **Submit**.

You'll get a tracking ID immediately. BTRC sends an SMS to your NID-linked mobile when the review is complete (5–10 business days, often less for clean submissions).

## Step 5 — Foreign-phone registration (returnees / visitors)

If you're bringing a phone from abroad and plan to use it on a Bangladeshi SIM longer than 60 days:

1. Click **Register Device** → **Brought from abroad (personal)**.
2. Upload:
    - **Passport bio page** (the photo page).
    - **Latest Bangladesh entry stamp** (immigration stamp on a passport page or the digital eVisa).
    - **Airline or shipping document** showing the device entered Bangladesh recently — boarding pass scan, e-ticket, or DHL/FedEx waybill.
3. Submit.

The 60-day grace from first SIM-attach is automatic; this registration extends that permanently.

For visitors staying under 60 days, you can use the phone without registering. Enforcement targets handsets connecting to local SIMs.

## Step 6 — List devices on your NID

From the dashboard, **My Devices** shows every handset registered to your NID (max 5).

Common reasons to use this:

- Selling a phone — you can de-register it from your NID before transfer.
- Lost or stolen — flag it for blocking via this list.
- Auditing — confirming someone hasn't registered devices using your NID without permission.

## Common errors and fixes

### "OTP not received"

Check the mobile number is correctly registered to your NID. If you've changed numbers, update via the NID office before trying again. Operators occasionally throttle BTRC OTPs — wait 5 minutes, request again.

### "NID not found"

Either typo in the NID number, or the NID hasn't been digitised. Visit your local Election Commission office to confirm digital records exist.

### "IMEI rejected during registration"

Three reasons:

1. **IMEI doesn't match the device model on import records** — common with cloned phones.
2. **Document quality too low** — re-upload at higher resolution.
3. **Importer's BIN missing on the invoice** — get a corrected invoice from the seller.

### "Document upload failed"

Files larger than 5 MB or types other than PDF/JPEG/PNG fail. Compress with [TinyPNG](https://tinypng.com) or convert via Preview/Photos.

### "Account locked"

Three failed OTP attempts in 30 minutes triggers a lockout. Wait one hour, try again. If still locked, call BTRC's hotline (`100`).

## Related

- [BTRC IMEI check — three methods (SMS / USSD / portal)](/blog/check-imei-from-btrc-verify-your-mobile-phone/)
- [BTRC mobile guide — full pillar overview](/blog/btrc-mobile-guide/)

For most Bangladeshi readers in 2026, you'll only ever touch the portal once — to register a new handset that didn't get auto-registered. Bookmark it; that's enough.