How to Use the NEIR Portal (neir.btrc.gov.bd) — IMEI Check, Registration & Foreign Phones

The NEIR portal at neir.btrc.gov.bd is BTRC’s consumer-facing interface to the IMEI database. It’s where you go to check status in detail, register new handsets, and handle foreign-phone flows. This walkthrough covers each part.

If you only need a quick IMEI status check, SMS KYD <IMEI> to 16002 is faster — see the BTRC IMEI check guide. The portal is for everything else.

What you can do on the portal

• Check IMEI status — full detail, not just yes/no.
• Register a new handset — upload purchase or import documents.
• Foreign-phone registration — the dedicated flow for returnees and visitors.
• List devices on your NID — see all handsets registered to you (up to 5 per NID).
• Dispute a block — for IMEIs flagged as cloned/stolen that you believe are mistaken.

You don’t need an NID for plain IMEI checks (SMS works for that). You do need it for everything else.

Step 1 — Open the portal

Go to https://neir.btrc.gov.bd in any modern browser.

A few sanity checks:

• HTTPS only. The portal redirects HTTP to HTTPS. If your browser warns, check your system clock and DNS first; don’t click through certificate errors.
• The domain is neir.btrc.gov.bd. Anything else (e.g. neir-btrc.com) is a phishing site — do not log in.
• Office hours — the portal occasionally goes into maintenance mode at midnight Bangladesh time. If you see a maintenance notice, try again in a few hours.

Step 2 — Citizen Registration / login

From the homepage, click Citizen or Registration (UI changes occasionally; both lead to the same login).

You’ll need:

• Your NID (National ID) number — 10-digit, 13-digit, or 17-digit, all formats accepted.
• Your date of birth as registered with the NID.
• A Bangladeshi mobile number registered to your NID (the OTP is sent here).

Enter the three, click Send OTP, get the 6-digit code via SMS, paste it in. Login is OTP-based on every visit — there’s no persistent password.

Step 3 — Check an IMEI

From the dashboard, click IMEI Check:

1. Find your IMEI: dial *#06# on the phone. You’ll see two IMEIs on dual-SIM phones — pick the one you want to check.
2. Enter the 15-digit IMEI in the search field.
3. Submit.

The portal returns one of:

• Registered — legal import, permanent network access. Done.
• Active but not in database — the phone is on the network but in a per-handset grace period. Register before it expires.
• Blocked — flagged as cloned, counterfeit, or reported stolen. Cannot register; only path is the dispute flow.

Take a screenshot for your records — useful when selling a phone or filing warranty.

Step 4 — Register a new handset

If the status is “active but not in database” or you bought a phone the seller didn’t register:

1. From the dashboard, click Register Device.
2. Enter the 15-digit IMEI.
3. Pick the acquisition type:
   • Bought in Bangladesh — needs Mushak (VAT) invoice + importer BIN.
   • Brought from abroad (personal) — passport bio + entry stamp + airline/shipping doc.
   • Gift from abroad — gifter’s passport + customs declaration + relationship proof.
4. Upload documents (PDF, JPEG, or PNG up to 5 MB each).
5. Review and Submit.

You’ll get a tracking ID immediately. BTRC sends an SMS to your NID-linked mobile when the review is complete (5–10 business days, often less for clean submissions).

Step 5 — Foreign-phone registration (returnees / visitors)

If you’re bringing a phone from abroad and plan to use it on a Bangladeshi SIM longer than 60 days:

1. Click Register Device → Brought from abroad (personal).
2. Upload:
   • Passport bio page (the photo page).
   • Latest Bangladesh entry stamp (immigration stamp on a passport page or the digital eVisa).
   • Airline or shipping document showing the device entered Bangladesh recently — boarding pass scan, e-ticket, or DHL/FedEx waybill.
3. Submit.

The 60-day grace from first SIM-attach is automatic; this registration extends that permanently.

For visitors staying under 60 days, you can use the phone without registering. Enforcement targets handsets connecting to local SIMs.

Step 6 — List devices on your NID

From the dashboard, My Devices shows every handset registered to your NID (max 5).

Common reasons to use this:

• Selling a phone — you can de-register it from your NID before transfer.
• Lost or stolen — flag it for blocking via this list.
• Auditing — confirming someone hasn’t registered devices using your NID without permission.

Common errors and fixes

“OTP not received”

Check the mobile number is correctly registered to your NID. If you’ve changed numbers, update via the NID office before trying again. Operators occasionally throttle BTRC OTPs — wait 5 minutes, request again.

“NID not found”

Either typo in the NID number, or the NID hasn’t been digitised. Visit your local Election Commission office to confirm digital records exist.

“IMEI rejected during registration”

Three reasons:

1. IMEI doesn’t match the device model on import records — common with cloned phones.
2. Document quality too low — re-upload at higher resolution.
3. Importer’s BIN missing on the invoice — get a corrected invoice from the seller.

“Document upload failed”

Files larger than 5 MB or types other than PDF/JPEG/PNG fail. Compress with TinyPNG or convert via Preview/Photos.

“Account locked”

Three failed OTP attempts in 30 minutes triggers a lockout. Wait one hour, try again. If still locked, call BTRC’s hotline (100).

Related

• BTRC IMEI check — three methods (SMS / USSD / portal)
• BTRC mobile guide — full pillar overview

For most Bangladeshi readers in 2026, you’ll only ever touch the portal once — to register a new handset that didn’t get auto-registered. Bookmark it; that’s enough.